Helpful articles and resources for culture-centric companies

Workplace Culture

Conversation with a Chief Heart Officer

Claude Silver has been VaynerMedia’s Chief Heart Officer for just under a year. CHO is a powerful new title to describe a C-Suite role responsible for the culture and wellbeing of a company’s people — the heartbeat of the business, so to speak.

And when a human based, HR-first company has more than 700 employees, gauging and nurturing that heartbeat — making sure every single person feels connected and cared-for — is no easy job.

Curious to learn more about her role, and the role of a CHO in general, we reached out to Silver, who was as heartfelt and sincere as her title would make you hope. We spent a good hour chatting about what culture means to her, how she created her dream role, and the rewards of empowering and unlocking people. Here are some of the highlights from our conversation.

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Workplace Culture

Culture-Crushing on MailChimp

MailChimp is one of the most playful big tech brands out there. From day one, they’ve put their quirky personality into everything they do, from their signature monkey mascot (Freddie Chimpenheimer) to their creative annual reports, to the colloquial, witty messaging — and hint of mischief — that they infuse into just about everything they create.

Not surprisingly, that exuberant disposition comes through in their internal culture as well. MailChimp’s front desk has a mural by Brooklyn artist Never that reads “Passion Never Fails.”

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Workplace Culture

Why Co-Creation is Key to Scaling Culture

“A community is like a campfire, and a crowd is like a concert” says Thomas Knoll, Executive Advisor and Business Coach.

At a campfire, people either arrive knowing each other or make friends throughout the night. Each person can share the spotlight, and everyone faces one central point: the fire.

At a concert, on the other hand, people aren’t facing each other, generally speaking. It’s too loud to talk. They likely don’t know anyone except for the friends they arrived with. They’re facing the front, absorbing information rather than contributing. They’re the audience, not the artists.

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Workplace Culture

78 Ways to Foster a Culture of Transparency at Your Company (and the Only 3 That Really Matter)

In the recent years, many companies, from small to large, have been looking for ways to make their workplaces more transparent and open.

One reason for this is that businesses want to empower their employees to experiment, make decisions, and self-direct their efforts. Openness, in this case, facilitates trust and ensures that people have access to the information they need to be successful.

Another reason is the technology revolution, which has enabled easy sharing of information, and also changed the way we think about the issues of access and privacy.

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Professional Development

Top 16 Best HR Articles and Interviews of 2016

2016 was not humanity’s best year. By some accounts, it may actually have been one of the worst in recorded history.

Still, it was a pretty epic year for HR — in a good way. And the great things that happened in this industry should be celebrated, even if the rest of the world is counting down the seconds until 2017.

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