Manager Success Blog

Manager Enablement

What Uber Can Learn from Google about Management

The world needs better managers. Or at least the tech industry does.

In few places is that more apparent than at car-hailing company, Uber. On Tuesday, they released the results of an in-depth investigation into their corporate culture, which culminated in a 47-item to-do list assembled by former US Attorney General Eric Holder and his law firm, Covington & Burling LLP.

Dubbed “The Holder Report,” this document is making its rounds on the internet and headlining many major news publications. Meanwhile, Uber is deep in company-wide meetings, planning just how to tackle the outlined changes (and sharing some staff-wide hugs?).

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Resources for Managers

Want to Give Better Feedback? Make It Specific, Empathetic, and Actionable

“Hey, do you have time for a quick chat?” your manager asks.

Oh no. Knees weak, heart heavy, you saunter into your boss’s office, your entire corporate life flashing before your eyes. There was that project last week that could have gone better. You did book an Airbnb the other day during work hours.

What could this possible be about?

We have a visceral reaction even to the thought of maybe, possibly, sort of receiving feedback. And yet, paradoxically, we also place a high value in knowing where we stand and how we could improve. We want more feedback, not less.

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People Operations

Quartz on Building a Culture of Innovation & Using Slack to Do It

Imagine a news outlet that’s run like a Silicon Valley startup. Slack replaces the traditional editorial calendar. Teams convene and collaborate online from around the globe. Headlines come to your phone via chatbot, complete with sassy quips and gifs.

It’s called Quartz, and they’ve been innovating on how people cover and consume the news since their inception in 2012. Since then, they’ve grown rapidly but haven’t lost the scrappy startup attitude that buoyed them in their early days in a New York City loft.

They continue to push the envelope and expectations of an audience and industry steeped in — and, perhaps, shackled by — tradition.

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People Operations

Three Conversations to Have Today to Improve Employee Retention

Did you know: the average company loses 20-50% of its employee base each year, according to research from Bain & Company. And, based on data from Columbia University, it costs 150% of a lost employee’s yearly salary to replace them.

Retaining employees is a massive priority, but more often than not, our strategies to reduce turnover miss the mark.

Why are so many qualified employees leaving companies, and what steps can HR at fast-growing companies take to solve this problem?

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People Operations

A Look Inside Shopify’s Culture with Daniel Weinand

Imagine running a company with over 1,000 employees who range between 18 and 62 years old, and who come from 20 different countries. Now imagine being responsible for ensuring that company has a strong and thriving culture — on top of heading up design. That’s just a glimmer of what Daniel Weinand does, one of the co-founders of Shopify.

We recently had a chance to interview Weinand and explored topics like creating a workplace that’s comfortable for both introverts and extraverts, Shopify’s executive coaching program, the challenges of scaling their culture, and how his German upbringing has influenced his work philosophies.

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